Self-Service Password Reset FAQs (Frequently Asked Questions)
   

Qn: Self-Service Password Reset shows user name is invalid.

Ans:
  • Login ID does not exists.
  • User is DISABLED.
  • User email had not been updated.

Please contact your APLL representatives for assistance.

Qn: You did not receive email confirmation after submitting your Username.

Ans:
  • Please check your spam/ junk mail folder
  • You can check with your local IT if the email is blocked.
  • Do try again and re-submit your request.

If none of the above helps, please contact your APLL representatives for assistance.

Qn: You did not receive the email notification that contains the new password.

Ans:
  • Please check your spam/ junk mail folder
  • You can check with your local IT if the email is blocked.
  • You can click on the URL to re-confirm your request.

If none of the above helps, please contact your APLL representatives for assistance.

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Qn: Your password reset request has expired.

Ans:
  • You can re-submit your request.

If none of the above helps, please contact your APLL representatives for assistance.

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Qn: You are unable to change your password.

Ans:
  • Please check if your new password contains at least 1 UPPERCASE and 1 number.

If none of the above helps, please contact your APLL representatives for assistance.

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Qn: You are unable to login with new password.

Ans:
  • Please wait for a few minutes and retry the login.
  • Please check if you have entered the new password correctly with 8 characters and no spaces at the end.
  • If login continues to fail, you can re-submit your request.

If none of the above helps, please contact your APLL representatives for assistance.

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