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Qn: Self-Service Password Reset shows user name is invalid.
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Ans:
- Login ID does not exists.
- User is DISABLED.
- User email had not been updated.
Please contact your APLL representatives for assistance.
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Qn: You did not receive email confirmation after submitting your Username.
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Ans:
- Please check your spam/ junk mail folder
- You can check with your local IT if the email is blocked.
- Do try again and re-submit your request.
If none of the above helps, please contact your APLL representatives for assistance.
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Qn: You did not receive the email notification that contains the new password.
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Ans:
- Please check your spam/ junk mail folder
- You can check with your local IT if the email is blocked.
- You can click on the URL to re-confirm your request.
If none of the above helps, please contact your APLL representatives for assistance.
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Qn: Your password reset request has expired.
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Ans:
- You can re-submit your request.
If none of the above helps, please contact your APLL representatives for assistance.
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Qn: You are unable to change your password.
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Ans:
- Please check if your new password contains at least 1 UPPERCASE and 1 number.
If none of the above helps, please contact your APLL representatives for assistance.
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Qn: You are unable to login with new password.
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Ans:
- Please wait for a few minutes and retry the login.
- Please check if you have entered the new password correctly with 8 characters and no spaces at the end.
- If login continues to fail, you can re-submit your request.
If none of the above helps, please contact your APLL representatives for assistance.
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